Refund and Return Policy
- The 30-day period begins from the date of purchase.
- The item must be in its original condition, unused, and with all original packaging, tags, and accessories.
- Proof of purchase, such as a receipt or order confirmation, is required.
- If you prefer a refund instead of an exchange, we will provide a full refund for the purchase price. The refund will be issued using the original payment method within 5-7 business days of receiving the returned item.
- If you wish to exchange your product for another item of equal or lesser value, we are happy to assist you.
- The exchange is subject to product availability.
- If the desired item is of higher value, the price difference will need to be paid.
- Contact our customer service team at email@example.com within the 30-day period to initiate the exchange or refund process.
- Provide the necessary details, including your order information and reason for return.
- Our customer service team will guide you through the return process, including providing a return authorization number (RMA) and instructions for shipping the item back to us.
- Please ensure that the item is securely packaged to avoid damage during transit.
- The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
Inspection and Processing
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the item is approved for exchange or refund, we will proceed accordingly as per your request.
- Only regular-priced items may be refunded. Sale items cannot be refunded, exchanged, or returned.
- Contributions are non-refundable and non-tax deductible.
Limited 30-Day Warranty
- The 30-day limited warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period.
- The warranty is valid from the date of purchase, as indicated on the original sales receipt.
- The warranty is applicable to the original purchaser and is non-transferable.
- The warranty is subject to the product being used and maintained in accordance with the provided instructions and guidelines.
- The warranty is valid only for products purchased from authorized retailers or directly from [Your Company Name].
- To initiate a warranty claim, please get in touch with our customer service team with proof of purchase, a detailed description of the issue, and any supporting documentation or images.
- Our customer service team will assess the claim and may request additional information or evidence if necessary.
- If the claim is approved, we will, at our discretion, either repair or replace the defective product with an equivalent or similar item.
- The warranty does not cover damages from misuse, abuse, accidents, alterations, improper installation, or unauthorized repairs.
- The warranty does not cover normal wear and tear, including but not limited to scratches, fading, or damage caused by exposure to extreme weather conditions or light source heat/temperature.
- The warranty does not cover incidental or consequential damages.
- SOCs cannot be used on halogen or incandescent light bulbs.
Limitation of Liability:
- Our liability under this warranty is limited to repairing or replacing the defective product as stated above.
- In no event shall Papillon & Bee, LLC | Outdoor Light Socbe liable for any indirect, incidental, or consequential damages arising from using our products.